The Clarte´ Guarantee
frequently asked questions
What happens if my jewelry is scratched or fades?
Don’t Fret! The CLARTE Guarantee is here to help you!
- At Clarte’ we believe fine jewelry should last forever. We stand behind the quality of our craftsmanship. That’s why we offer a lifetime guarantee for all of our jewelry.
- Services covered under our warranty:Jewelry polishing and reshaping, Stone tightening, clasp or jump ring repair.
Warranty Eligibility and Instructions:
All our pieces are handcrafted and may include slight unique variations in color and size for our natural stones. Scratches through daily wear are expected as gold is a soft metal. Each slight variation adds character to your piece and is not considered a manufacturing defect.Products purchased through a third party vendor or altered by a third party will void the warranty. Any items purchased that are Final Sale items are not covered under our warranty. Gift with purchase or promotional products with purchase are not eligible under our lifetime warranty. If you experience any issues with your jewelry, please email us at firstname.lastname@example.org. Please send details and photos of the issue at hand and include the order number of the piece. Our team will reach out to you within 24 hours once we have assessed your request.
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