Shipping & Returns
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
U.S. Return Orders
CLARTE´ offers a 14 business day return window beginning on the day your item is delivered. If you decide that our jewelry isn't for you, no problem! We'll make the return process as simple as possible; simply go to the RETURN CENTER (located in the footer) to submit your return request and receive a free pre-paid return shipping label emailed to you once approved. The item must be unworn, in its original packaging, and the tag cannot be removed or tampered with to be returned or exchanged. All custom and engraved items are non-refundable.
-Our team processes refunds in approximately 15-20 business days, and depending on your credit card, the refund may take 2-10 business days to post to your account after processing.
Preparing Your Return:
Indicate the reason for your return in the RETURN CENTER (located in the footer). (Required)
- Include all original documents in the package.
- Using the pre-paid return label provided by CLARTE´ ship your package. (DO NOT include any additional CLARTE´ products other than those listed on your return receipt.)
- CLARTE´ cannot issue refunds or exchanges on orders until they have been processed and inspected by our quality control team. If additional information is required, our team will contact you.
- After receiving your return, we will credit your original payment method within 15-20 business days.
**CLARTE´ is not responsible for orders returned outside our system or with personal labels.**
U.S. Exchange Policy
Any item can be exchanged within 14 business days of receiving your order; simply go to the RETURN CENTER located in the footer) to process a refund. CLARTE´ only accepts exchanges for the same item in a different size or color. Please email info@clartenewyork.com with the exact item you want exchanged. The item must be unworn, in its original packaging, and the tag cannot be removed or tampered with to be exchanged.
-CLARTE´ cannot issue an exchange on orders until they have been processed and inspected by our quality control team. If additional information is required, our team will contact you.
-Please keep in mind that the exchange will be started once the return has been received.
-During an exchange, discounts cannot be reapplied to items.
-One exchange per order.
Exclusions
With the exception of the items listed below, we accept returns on the majority of our products.
- Final Sale items: Any item marked "Final Sale" (this will be stated on your product page, at check out, and on your order confirmation)
- Personalized jewelry, including engraved pieces and custom orders.
- To ensure maximum transparency, all final sale items are clearly marked on their product page. Please read this thoroughly before proceeding with your purchase.
HOW LONG DO ORDERS TAKE TO ARRIVE?
All orders are processed within 1-2 business days of being placed. Since all Clarte´ jewelry is made-to-order (designed and produced on a per order basis) they are shipped within 7-14 business days. After the jewelry is shipped, orders with free shipping can be received within 3-7 business days. We will send you an email with tracking information as soon as your order ships so you can keep an eye out for its arrival. The tracking information may not appear on the courier's website for up to 24-48 hours. You can also always check the status of your orders by logging into your account and selecting "my orders."
WHAT IS YOUR SHIPPING METHOD?
All domestic shipments ship via USPS.
WHERE DO YOU SHIP FROM?
All CLARTE´ items are shipped from New York.
HOW MUCH IS SHIPPING?
We offer free shipping for all U.S. orders. Priority mail shipping and expedited shipping is also available for a fee, this fee will vary based on where you live.
OPPS, I ORDERED THE WRONG SIZE?
Just visit the RETURN CENTER (located in the footer), process a return and then email us at info@clartenewyork.com with what you want to exchange.
MY TRACKING NUMBER SAYS DELIVERED, BUT I DON’T SEE MY PACKAGE?
You can reach out to our support team at info@clartenewyork.com and we can assist in filing a lost package claim. Regrettably, we are not responsible for lost or stolen packages after the courier has dropped them off.
WHERE DO YOU SHIP TO?
We ship anywhere in the U.S. We don't ship to P.O. boxes or internationally as of yet.
CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER IS PLACED?
We can only change the address if your order hasn't been processed for shipping. Please keep in mind that our processing time is typically one business day in order to serve our customers as quickly as possible.
WHAT IF MY JEWELRY IS DEFECTIVE OR I RECEIVED THE WRONG ORDER?
We apologize for any inconvenience this has caused. Don't worry, we'll take care of everything. Go to the RETURN CENTER (located in the footer). Please indicate the reason for the return there and include a photo of the defective/wrong item immediately within 48 hours of delivery of goods. Once this is submitted, our team will be able to handle it immediately. The item must be unworn, in its original packaging, and the tag cannot be removed and must be intact/untampered to proceed with the return. If you have any questions or concerns, please email info@clartenewyork.com.
WHAT IS YOUR GIFT RETURN POLICY?
Migrate to the RETURN CENTER (located in the footer) and process return. If you do not have your original order number, please email us at info@clartenewyork.com with the name of the original purchaser, and we will be happy to assist you! This transaction will not be communicated to the gift-giver. Gift returns can only be refunded in the form of store credit for the amount paid at the time of purchase. The item must be unworn, tag intact, and untampered with. The jewelry also needs to be in its original packaging to be eligible for a return.
Didn't find it?
Contact us directly: info@clartenewyork.com
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